Frequently Asked Questions

Can I change my username?

Your username is your email. You can change your email in your profile details. Find it under the Your Membership button in the top right corner of the screen.

How do I update my Member Profile?

Follow these instructions to update your Member Profile.

When does my membership expire?

You can review your Membership expiration date in your profile details. Find it under the Your Membership button in the top right corner of the screen.

How much does a membership cost?

Review the membership information here.

If I attend a conference, am I a member?

Your membership will last one year from the date you registered for the conference, starting with the 2017 EU Knowledge Forum attendees (October 2017). All previous conference attendees will need to purchase their Membership separately (or by registering for a new conference)

What is my username and password for the app?

Your username (email) and password for the website will be the same credentials needed to log into the app.

Do I need to pay for the educational resources if I click on the links?

No. All educational resources are available for free to Members.

How do I register for a conference/forum?

Go into the Conferences section, select the conference you want to attend and go to the Registration sub-section. There, look for the “Register” button and follow the steps.

How do I edit my registration?

Go into the Conferences section, select the conference you registered for and go to the Registration sub-section. There, look for the buttons “Register” or “Manage your Registration” and follow the steps. Once you enter your email, the site will detect you have already registered and will provide you with options to edit your registration.

How can I cancel my conference/forum registration?

• Cancellation requests must be completed via the registration system.
• Individuals – Cancellation requests received at least 6 weeks prior to conference start will receive a 100% refund less a $250  administrative fee.
• Vendors – Cancellation requests received at least 6 weeks prior to conference start will receive a 50% refund of fees paid.
• Remember, substitutions of attendees may be made at any time.
• No refund can be given for cancellations received less than 6 weeks prior to conference start

How can I cancel my Membership?

Memberships don’t have auto-renewal so you can just wait until your Membership expires.

How do I look up presentations/conference documents?

You can download them from the Program & Resources section under the Conference you will be attending. You can download the material for each session, or you can download the whole batch (find the button at the bottom of the page). You can also get the materials by browsing the schedule on the mobile app.